You'll never be charged more than once for shipping, even if you need to return an item. That single shipping fee covers everything, including the return journey. And there's absolutely no restocking fee to worry about.
Need to cancel? You can do so for a full refund as long as the order hasn't been shipped or gone into production yet. Once the package is out the door, we're unable to stop it, and the order can't be cancelled.
If a product has a quality problem, you have 14 days to send it back. Make sure the item is unused, in the exact condition you received it, and tucked safely inside its original packaging. Please keep your receipt or proof of purchase handy—we'll need it to complete the process. To get the return address, just email us at [email protected].
When your return arrives, we'll inspect it to confirm it's unused and in its original state. We'll then email you to let you know we've received it and whether the refund has been approved or rejected.
Once approved, your refund is processed right away. The credit will automatically go back to your credit card or original payment method within 3-15 days.
If you haven't seen the money yet, here's a quick checklist to run through:
If you've done all that and the refund is still missing, reach out to us at [email protected].